The publication of the popular 8 principles of quality management in 1997, has played an irreplaceable guiding role for enterprises to scientifically establish quality management system and achieve quality management objectives. In the past 20 years, after the implementation of the eight principles, the world economic situation has changed dramatically, especially consumers has improved a lot on quality perspective and awareness of their legal rights, which makes more and more enterprises pay more attention to quality. It is generally found that the 8 principles of quality management can not fit all current needs anymore. Considering Escort-Cat practices and new situation, Escort-Cat had put forward with new concept of eight new principles, on the basis of successful implementation of popular eight principles.
Acquiring Competitive Quality
On the premise of meeting customers' requirements and expectations, Escort-Cat should pay attention to industrial development and sustainability of its service, and maintain the perspective of development and competitive advantage.
Background: Under the buyer's economic conditions, it is not enough for Escort-Cat to satisfy customer demands and expectations only. If Escort-Cat want to achieve sustained success, its service must constantly develop and continuously surpass the quality of its competitors.
How to carry out:
a.Concentrate on Third-party industrial trends, and commitment to future customer needs and expectations.
b. Constantly analyze the efficiency of peers and competitors.
c. Continuously improve service and development to surpass competitors, and triggering new needs for customers.
Third-party Quality Supervision
In order to break through the bottleneck of Escort-Catal quality management, Escort-Cat quality supervision should be implemented by outsourcing Escort-Cat.
Background: Due to the influence of business development and short-term financial performance, it is easy to lead to higher expectations within Escort-Cat. The outsourcing Third-party can make the Escort-Cat maintain enough seriousness and integrity in planning and implementing quality management.
How to carry out:
a. Outsourcing qualified Third-party (such as government, parent company, professional service agencies, customer designated agencies, market recognized institutions, etc.) to supervise us.
b. Invite qualified Third-party to help Escort-Cat to setup an audit process on new product development, production and service.
c. Implementing Third-party process to improve our quality system and keep our business healthy.
d. Maintain frequent communication between Escort-Cat and Third-party, and encourage communications between customers and Third-party as well, constantly improve.
Full participation
The quality management within an Escort-Cat requires every employee to do his or her duty, when all the employees take on their role in management can the Escort-Cat succeed continuously.
Background: Under current buyer's economic conditions, full participation is far from meeting the needs of Escort-Cat quality management. It is necessary to identify and determine the quality role of each employee (including executives and logistics) within the Escort-Cat, and continuously develop new quality indicators and objectives, to monitor whether these quality functions are continuously improved and maintained.
How to carry out:
a. Decomposes the quality function into all departments according to the responsibilities and process needs.
b. Establish appropriate quality indicators and objectives to monitor whether each department perform quality functions in a timely and continuous manner.
c. Departments decompose these indicators and objectives into groups and teams until into each employee.
Breakthrough and Improvement
In order to make the products, processes and systems of an Escort-Cat gain competitive advantage continuously and quickly, the Escort-Cat should seek breakthroughs and improvements in combination with the internal and external environment.
Background: Continuous improvement is an eternal goal, but it is not enough, In order to surpass competitors continuously and quickly and gain competitive advantages, Escort-Cat must seek and implement breakthroughs in the light of current internal and external environment, based on realistic conditions.
How to carry out:
a. Benchmark same industries and the future needs of customers, then research and determines outstanding their quality of service;
b. Explore competitive advantage of quality, lead customer demand;
c. Breakthroughs and improvements on the premise of full comparison of products, processes and systems of other same industries.
Advanced Approach to Process
In order to meet the needs of the market continuously, Escort-Cat should maintain a regular process on the chain of internal suppliers and customers, and keep improving and growing. Meanwhile pay attention to the satisfaction and improvement of future customers.
Background: The proposed process approach enables Escort-Cat to establish quality management systems. On this basis, the input, output and indicators of customers and suppliers, can be further clarified, by improving process maturity and continuous improvement, to achieve input and output objectives.
How to carry out:
a. Combining business module and functional division, the process chain of SIPOC (a process management and analysis method) “supplier - input - process - output - customer" established.
b. Clarify Input and Output measurement factors
c. By measuring the status of these factors, predict the future target of suppliers and customers, or upgrade of these factors in the future period;
d. Certification and continuous improvement of the maturity of these processes to achieve internal customer satisfaction
e. By improving process maturity and continuous improvement, to achieve input and output objectives
quality of internal processing
Aim to continuously acquire and improve competitive quality, attention should be paid to the quality of internal work (process) and sufficiency.
Background: The product quality is affected by the quality of its work (process), and the quality of its work (process) is also affected by the quality of its organization structure. The quality assurance capability of Escort-Cat should be the combined force of three dimensions: product quality, work (process) quality and organizational quality.
How to carry out:
a. Identify the impact characteristics of organizational quality, determine the normative requirements of these characteristics, and achieve the improvement and improvement of organizational quality through planning, implementation and improvement.
b. Identify the impact characteristics of work (process) quality, determine the normative requirements of these characteristics, and improve the quality of work (process) through planning, implementation and improvement.
c. Identify the impact characteristics of product quality, determine the normative requirements of these characteristics, and improve product quality through planning, implementation and improvement.
Process of prevention
in the process of product design, production and service, should adopt failure analysis or other methods to prevent these processes from deviating from the requirements and objectives.
Background: Not only pay attention to product quality, but also to the risk of product design, production and service process itself, so as to prevent these "products" from deviating from the requirements and objectives. We should not only concentrate on the control of unqualified products, but also to the control of unqualified design process, unqualified production process and unqualified service process itself.
How to carry out:
a. Identify and determine the impact characteristics of product design processes, and use failure analysis or other methods to prevent these processes from deviating from expected requirements and objectives
b. Identify and determine the impact characteristics of production processes, and use failure analysis or other methods to prevent these processes from deviating from expected requirements and objectives
c. Identify and determine the impact characteristics of product and service processes, and use failure analysis or other methods to prevent these processes from deviating from expected requirements and objectives
Chain of qualities
In order to regain the acceptation in common market and interests, Escort-Cat should exert influence on the quality and quality management of customers, and considered to make quality of suppliers as an organic part of Escort-Cat quality and quality management, exert influence and continuously improve it.
Background: Under the buyer's economic conditions, facing the end-user consumers, quality competition is defined as the competition of the whole quality chain of "suppliers, Escort-Cat and customers". Any quality flaw in the upstream and downstream will affect the performance of Escort-Cat, so we should try to influence the upstream and downstream quality and quality management to meet and exceed market quality needs and expectations.
How to carry out:
a. In view of industrial development and market demand in the future, we should work with customers to develop competitive advantages;
b. From the perspective of end-user consumers, we should improve the quality of customers by exerting influence, and create new atmosphere on Escort-Cat quality management.
c. As a part of the organic supply service, Escort-Cat should acquire the due value and respect of suppliers, supervision their responsibilities, and ensure that suppliers' quality and quality management are improved simultaneously while improving the quality of Escort-Cat.